Skip to content
English - United States
Contact Us
  • There are no suggestions because the search field is empty.

RocketDocs Network Traffic Capture (Wireshark)

What this test will do?

This will capture network traffic while you access RocketDocs so we can confirm whether any requests are being blocked, dropped, or failing at the network level.

Important notes before starting:

  • Do not log into any unrelated applications during the capture

  • Only browse to RocketDocs

  • The capture will be short (2–3 minutes)

  • Wireshark does not modify network traffic; it only observes it

What you’ll need

 

Step 1: Install Wireshark (both computers)

1. Go to https://www.wireshark.org/download.html

2. Download the version for your operating system (Windows or macOS)

3. Install using default options

  • Windows: When prompted, allow installation of Npcap

  • macOS: You may be prompted to allow system permissions for packet capture

 

Step 2: Identify the correct network interface

1. Open Wireshark.

2. On the main screen, you’ll see a list of network interfaces.

3. Choose the interface that matches how the computer is connected:

  • Wi-Fi → usually named Wi-Fi or en0

  • Wired/Ethernet → Ethernet, en1, or similar

4. You should see a small moving graph next to the active interface.

📋Tip:

If the graph is moving, that’s the correct interface.

 

Step 3: Start the capture

1. Double-click the correct network interface - OR - Select it and click the blue shark fin icon.

2. Wireshark is now capturing traffic (you’ll see packets scrolling)

 

Step 4: Reproduce the Issue

1. Open Google Chrome

2. Open Developer Tools (F12 or right-click → Inspect)

3. Go to the Network tab

4. In a new tab, go to https://app.rocketdocs.com (or the URL you normally use)

5. Perform the action that normally fails (page load, login, click, etc.)

6. Wait 30–60 seconds after the failure occurs

 

Step 5: Stop the capture

1. Go back to Wireshark

2. Click the red square (Stop button)

 

Step 6: Save the capture file

1. Click File → Save As

2. File format: .pcapng (default)

3. Name the file clearly:

  • rocketdocs-network-capture-computer-1.pcapng

  • rocketdocs-network-capture-computer-2.pcapng

4. Save the file to the Desktop

 

Step 7: Repeat on the second computer

1. Repeat Steps 2–6 on the second computer that is connected to a different network.

 

What to send back

1. Both .pcapng files

2. The time the test was run

3. Confirmation of:

  • Operating system

  • Browser used

  • Whether a VPN, firewall, or security agent was enabled