---
title: LaunchPad (Microsoft Add-in) FAQ's
description: "Question: What version of Microsoft Office will the RocketDocs LaunchPad work on? Answer: The LaunchPad requires Microsoft Office 2016 (build 16.0.7668.7101…"
---
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# LaunchPad (Microsoft Add-in) FAQ's
**Question:** What version of Microsoft Office will the RocketDocs LaunchPad work on?
**Answer:** The LaunchPad requires Microsoft Office 2016 (build 16.0.7668.7101 or higher) and is compatible with Office 365 and non-365 installations.
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**Question:** Is the LaunchPad required for all users of the RocketDocs application?
**Answer:** No. The LaunchPad is only required for project owners and writers that work directly in a project document. Contributors or Subject Matter Experts (SMEs) access the instance via their browser to respond to questions and assignments and do not need to access the LaunchPad.
---
**Question:** What do I do if marked questions/ response boxes are indicating in the LaunchPad that there is "No Question Selected."
**Answer:** This typically happens when there is a version mismatch or the document is removed from the project then re-added.
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**Question:** We are not using Office 365, how can we deploy the LaunchPad?
**Answer:** While the preferred method of deployment is through the Microsoft Office 365 Admin Console, it can be deployed via the SharePoint Admin Center which involves creating an App Catalog and then configuring the Admin settings to point to the catalog in the Microsoft Office Trust Center. The option to deploy the LaunchPad via a network share location is also possible; however, since it must be manually configured for every end user machine, it requires much more IT management both for deployment and ongoing.
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**Question:** How does the LaunchPad work for Mac users? Will testing be different for those users as they may also be using a different Microsoft Office suite?
**Answer:** The functionality is the same for both PC and Mac users; however, the system requirements will differ slightly related to the operating systems and Microsoft Office applications.
---
**Question:** Does the new RocketDocs platform require Office 2016 or later in order to work properly?
**Answer:** Yes. Legacy Microsoft Office add-ins were built on technology that will not run across different operating systems or in web browsers (Microsoft’s Component Object Model). In addition, the COM approach requires executable code (the Viewer, in our case) on the desktop. With the introduction of Microsoft Office 2016, Microsoft changed the architectural specifications for their add-in functionality. In order to gain cross-platform (multiple operating systems) and web browser compatibility, Microsoft made the switch from the COM approach to using web-based applications (like JavaScript, CSS, and HTML), so that add-ins could be written once and run in multiple environments. It also enables compatibility with Office 365 (the SaaS fully online version of Microsoft Office). Microsoft deprecated (ended support) for Office 2013 on April 10, 2018. Extended (paid) support was available to enterprise customers through April 11, 2023.
In order to be considered compatible with the Microsoft Office product add-in architecture, which mandates all add-ins have cross-platform compatibility, our add-in is built using the modern Microsoft Office JS API, which is supported in Microsoft Office 2016 and higher. It is not backwards compatible with earlier versions of Microsoft Office.
The add-in is what gives the new platform a close integration with Microsoft Office, and we recommend our customers upgrade to Microsoft Office 2016 (build 16.0.7668.7101 or higher) to take full advantage of the system’s functionality, which was designed to work seamlessly with Microsoft Office.
The new platform may be used without the Microsoft Office add-in, but will limit the overall system functionality, requiring a few manual “copy and paste” steps be performed when searching and inserting text from the content database into a document. Other functions, like the ability to refresh content responses, will also not be available.
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**Question:** Does the LaunchPad require my internal IT support?
**Answer:** The LaunchPad requires upfront IT support to configure its deployment and for assistance ensuring it is available in the end users’ local Microsoft Office applications. In most cases, users will need to whitelist both our RocketDocs domain and [Microsoft.com](http://Microsoft.com) domains using a wildcard, either as a Trusted Site or within the Local Intranet (depending on group policies and security options). The domains to be whitelisted are https://\*.microsoft.com and https://\*.rocketdocs.com.
---
**Question:** How can I automatically view files downloaded from RocketDocs in Chrome?
**Answer:** To view a file, simply click to download the desired file type. The file will be available according to your browser’s download setting. When the download completes, click on the small arrow icon next to it and select the “always open files of this type” option.
This marks the file type so that it runs automatically whenever you download matching files types to the local system.
For some file types, e.g., PDF files, “always open with system viewer” is displayed instead.
It is important to note that Google Chrome prevents certain file types from opening automatically. The option to select “always open files of this type” is disabled for file types that Google considers dangerous. File types typically blocked include \*.exe, \*.zip, or \*.bat files - file types popular for malware distribution.
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