---
title: Reconnect the LaunchPad
description: If you are having trouble with the LaunchPad, this article explains how to reconnect to the LaunchPad. If changes have been deployed to the LaunchPad it may…
---
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# Reconnect the LaunchPad
If you are having trouble with the LaunchPad, this article explains how to reconnect to the LaunchPad. If changes have been deployed to the LaunchPad it may be necessary to reconnect the LaunchPad. Following are some indications that the LaunchPad needs to reconnect:
- Error adding questions
- Unable to search
Follow the instructions below to log out and log in again to the LaunchPad. This should reconnect the LaunchPad and resolve the issue. If it does not, please scroll down to the bottom of the web page and click Raise a Request to submit a ticket.
#### To log out of the LaunchPad:
1\. Open the RocketDocs LaunchPad by clicking the icon below from the top right corner of a Word/Excel document that has been opened from the RocketDocs platform. Follow the prompts to log in.
2\. In the LaunchPad task pane, click on the RocketDocs logo.
3\. Click the Logout button.
### **Sign into the LaunchPad:**
1\. Open the RocketDocs LaunchPad by clicking the icon below from the top right corner of a Word/Excel document that has been opened from the RocketDocs platform.
2\. Click the Sign In button and select either Login Through Your Organization (to use single sign on, if it has been set up in your tenant) or Login Through RocketDocs.
3\. If you clicked Login Through Your Organization, you will be automatically logged into the LaunchPad.
If you clicked Login Through RocketDocs, the instance name and domain will pre-fill. Enter your email address and password and then click the Log In button.
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